QueenPlay Casino

Get ready for a thrilling gaming experience at the newest sibling of established Mr.Play and Regent Casino. QueenPlay Casino is the 2020 addition to the growing portfolio of gaming group Marketplay Ltd, featuring an extensive game choice of over 1,500 slots, table games and live dealer tables, all under the auspices of solid licences.

Launched in February 2020, QueenPlay Casino is owned by Malta-based Marketplay Ltd and operated as a white-label casino by Aspire Global International Ltd under a licence from the MGA Malta. Please note that players who have self-excluded from any other brand operated by Aspire Global or AG Communications will not be able to register an account with QueenPlay.

The GMBLRS Detective

A casino group adding brands to its portfolio with reputable online casinos is one of the major signs that they have been doing many things right. Anything too adverse would be instantly publicized in our highly connected and mobile world. QueenPlay is the third casino site to join Regent Casino and Mr.Play in an increasingly crowded iGaming universe, reason enough to give it a tour and see what is on offer.

If you can get past the generic look of the site, which is due to the ‘one-size-fits-all’ policy of platform provider Aspire Global, there is actually a good game selection waiting to be explored. QueenPlay divided their offering into three sections – Casino, Live Casino and Scratchcards. The first holds slots from 35+ providers including Scientific Games, Microgaming, Blueprint Gaming, Play’n GO, NetEnt, Big Time Gaming and more. Smaller studios like Thunderkick, Quickspin, NoLimit City or Tom Horn Gaming can also be found while a good assortment of table games such as Blackjack and Video Poker will please the fans of such games.

The overall choice may vary based on your country of residence. We highly recommend checking the help files of the slots you want to play as the group is known to offer some with a lower-than-standard RTP setting. The Live Casino tables are powered by Evolution Gaming and Ezugi (in some jurisdictions).

Registration at QueenPlay is where the common approach is welcome as the Aspire Global form is quickly completed. Once you hit submit, an SMS message will be sent to your mobile to activate your account. Our UK friends will have to complete age and verification checks before they will be allowed to deposit and play. It is recommended for everyone to get the KYC done as soon as possible to avoid any issue later on in your gaming journey at QueenPlay.

Your next stop will be the banking lobby which lists an extensive range of payment methods including cards, instant banking, prepaid cards, e-wallets and mobile phone options. A generous welcome bonus including deposit match and bonus spins will be added once the deposit is completed (subject to change). Please note that wagering requirements, game restrictions and varying contributions apply, all subject to the bonus terms and conditions, always read them carefully as the group is known to strictly enforce them.

Update 1st March 2021: Aspire Global introduced cashout limits of $/€500 for the welcome bonus and any other bonuses across all brands operated on their platform.

All players at QueenPlay Casino will be enlisted in the platform-wide VIP loyalty program. Points are collected for playing any of the games, albeit at different rates. Climbing through different VIP levels, you will be rewarded with increasingly better rewards and benefits. Reach Prestige Level to get to the top for the best possible rewards and extras.

Where the casino does not fully excel are the withdrawal times although the 2020 situation has led to some changes, e.g. the reversal function has been removed for UK players due to the mandate from the UKGC. However, generally, all cashouts are subject to a 24 – 72 hours pending period plus the added time needed for a transfer to reach your account. As usual, e-wallets are the fastest way to get paid with cashouts usually reaching you within 24 hours while bank and card transfer can take five business days or more. On the plus side, the Aspire Global platform has a reputation of being a reliable payer, hence, if you are OK with the cashout periods then all is fine.

Customer support at QueenPlay Casino is offered via two channels – email and Live Chat under what they call CARE – Customers Are Really Everything, although neither is 24/7. The chat is open from 7 AM to 11 PM GMT. For added convenience, the website can be loaded in one of four languages – English, German, Finnish and Norwegian.

Aspire Global has a group policy to promote Responsible Gambling that has been adopted by QuenPlay Casino. A range of limits for deposits/losses/session time can be self-set within your account settings should you need them to control your gaming. Also available are TAB – take a break for up to 6 weeks – or self-exclusion for a minimum of six months. Please note that self-excluding from one site will block you from all brands running on this platform.

The GMBLRS’ Detective Verdict

To be honest, it gets increasingly tough to single out the advantages of an online casino that is operated by a large platform provider such as Aspire Global. While they do not own the casinos, they supply the entire kit from the front-end such as games and site design to the back-end including payments and support for dozens of brands under what is called a “white label” solution.

The good part is that it gives all sites some familiarity due to the commonalities such as game choice and cashout speed. Most players who have accounts at sister sites of QueenPlay will know exactly what they can expect. As for those who don’t, we consider QueenPlay a middle-of-the-road online casino that does many things right but could improve in some areas such as their payment speed, bonus terms and live chat availability. Other than that, they are good to go.

Review Updates

20th June 2021: Norwegian players at QueenPlay Casino and its sister brands Spin Rio, Mr.Play, Plaza Royal and RegentPlay can now use Visa and Mastercards due to a new credit card solution.

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